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Last updated on Jul 28, 2026 at 5:46am UTC

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Previous incidents

Jul 24, 2026

Voice calls interruption (upstream datacenter network fault)

Resolved

Resolved Jul 24, 2026 at 1:47pm UTC

Post-mortem, 24 July 2026. Voice calls were interrupted for approximately 11 minutes (14:36 to 14:48 CEST). Inbound, outbound and web calls routed through our primary voice node were affected. The dashboard, API, data storage and documentation were not affected, and no customer data was lost or exposed.

What happened. Our infrastructure provider, Hetzner, had a network fault in their Nuremberg datacenter that isolated our primary voice node. Our platform automatically detected the failure an...

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