Post-mortem, 24 July 2026. Voice calls were interrupted for approximately 11 minutes (14:36 to 14:48 CEST). Inbound, outbound and web calls routed through our primary voice node were affected. The dashboard, API, data storage and documentation were not affected, and no customer data was lost or exposed.

What happened. Our infrastructure provider, Hetzner, had a network fault in their Nuremberg datacenter that isolated our primary voice node. Our platform automatically detected the failure an...